Handoff overview
Actual enquiry/support requests that need human attention. Today this is a structured handover view from captured chat/support data; later AI review can add scored summaries and suggested next actions.
- Status
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Specialist relay
Handoff messages
View enquiry/support messages created by unanswered AI chats or support requests, including email relay status.
Review handoffsTrack support and sales handoffs created from conversations that need a human.
Actual enquiries
Quick view of each customer request: what they asked for, contact details, relay status, and linked chat/support context.
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