Assistant cannot answer product specs
Likely cause: attribute or product-feed data is missing. Add or map product attributes and retest.
Assistant answers too vaguely
Likely cause: the KB is too thin or instructions are unclear. Add manual knowledge, examples, or clearer source pages.
Source is stale
Likely cause: refresh frequency is too low or the crawler is blocked. Run a refresh and inspect diagnostics.
Widget is not visible
Likely cause: the snippet is missing, cached, or blocked. Reinstall the snippet, check the saved website domain, and review browser console errors.
Handoff is not arriving
Likely cause: email or CRM routing is not configured. Verify destination settings and send a controlled test message only when approved.