Before adding AI product advice to a Shopify or ecommerce storefront, make sure the assistant has the right product, policy, and handoff information.
Pre-launch checklist
Use this list before the widget is shown to customers.
- Connect the website domain and widget key
- Import product feed or catalogue data
- Review product fields, variants, and category notes
- Add delivery, returns, warranty, and contact policies
- Save assistant instructions and fallback wording
- Run safe test chat questions for top product categories
- Confirm human handoff destination and transcript context
Test realistic questions
Ask the questions shoppers actually use: fit, size, compatibility, materials, delivery constraints, alternatives, and what to choose for a specific use case.
Fix gaps before launch
If the assistant answers vaguely or declines too often, improve the product fields or supporting knowledge before enabling public traffic.
Next step
Choose Managed Product Advisor if you want help mapping product data and completing the launch QA loop.